崗位職責(zé)： 1、負(fù)責(zé)整個(gè)健身中心的管理； 2、根據(jù)市場等情況提前計(jì)劃和組織大型的推廣活動(dòng)； 3、根據(jù)公司需要對員工進(jìn)行各種培訓(xùn)以提高對客服務(wù)水平，提升員工熱情及動(dòng)力； 4、檢查并確保健身中心設(shè)備處于正常工作狀態(tài)，監(jiān)督員工保持設(shè)備的衛(wèi)生與安全； 5、確保所有客人及員工的人身安全并嚴(yán)格執(zhí)行政策規(guī)定的標(biāo)準(zhǔn)； 6、跟進(jìn)處理重大賓客投訴，維護(hù)酒店利益。 崗位要求： 1、大專及以上學(xué)歷，有健身中心工作經(jīng)驗(yàn)5年以上或主管經(jīng)驗(yàn)3年左右； 2、具備高度的責(zé)任心及嚴(yán)謹(jǐn)?shù)墓ぷ鲬B(tài)度； 3、擅長處理賓客關(guān)系，能高效應(yīng)對各種突發(fā)情況； 4、具備較強(qiáng)的領(lǐng)導(dǎo)力及部門工作的統(tǒng)籌協(xié)調(diào)及指揮能力； 5、具備同等品牌酒店工作經(jīng)驗(yàn)優(yōu)先考慮。

崗位職責(zé): 1. 具有積極的影響力，有責(zé)任心，主動(dòng)解決問題，善于與客人及同事溝通; 2. 工作中靈活變通，反應(yīng)敏捷; 3. 以熱情、友好和真誠的笑容來迎接、問候，歡送所有的客人; 4. 能協(xié)助并解釋健身中心設(shè)備的使用方法。 崗位要求: 1. 能持續(xù)因工作需要的站立，行走等; 2. 懂得使用健身設(shè)備及游泳，面對大量工作時(shí)，能承受工作壓力，能處理緊急情況; 3. 以較強(qiáng)的人際交往能力提高客人滿意度。

1.Comply with all hotel rules and regulations. 遵守酒店各項(xiàng)規(guī)章制度，嚴(yán)格按規(guī)范操作。 2.Polite to the guest and sales the other facilities positively. 禮貌待客、積極推銷其他設(shè)施。 3.To carry out the swimming pool regulation, and persuade guest who cannot jump、run and play near the side of swimming pool, persuade the person do not come into the swimming pool to have rest. 嚴(yán)格執(zhí)行泳池規(guī)定，禮貌勸阻泳客勿在池邊跳水、追逐、打鬧或非泳客人進(jìn)入游泳池范圍休息。 4.Stick to the post, people do not leave the pool, concentrate on thinking, reflect flexible, pay close attention to the situation of swimmers in the pool, find dangerous situations in time to rescue, to ensure the safety of swimmers. 堅(jiān)守崗位，人不離池，思想集中，反映靈活，密切注意池內(nèi)泳客的情況，發(fā)現(xiàn)險(xiǎn)情及時(shí)搶救，保證泳客的生命安全。 5.Assist in water quality treatment and maintenance. 協(xié)助完成水質(zhì)處理和保養(yǎng)。 6.Complete the corresponding regional sanitation work, and the work tasks assigned by the superior leadership. 完成相應(yīng)負(fù)責(zé)區(qū)域衛(wèi)生清潔工作，及上級領(lǐng)導(dǎo)安排的工作任務(wù)。 崗位要求 1. More than 1 year working experience in the same position. 1年以上同崗位工作經(jīng)驗(yàn)者。 2. familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3. professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4 Familiar with swimming pool service knowledge, master swimming and lifesaving first aid technology, know swimming hygiene and disinfection knowledge, hold lifesaving certificate. 熟悉游泳池服務(wù)知識、掌握游泳和救生急救技術(shù)，懂得游泳衛(wèi)生消毒知識，持有救生員證書。 5. Have the ability to perform first aid in water and manual rescue on land. 有在水中進(jìn)行急救和在陸地上進(jìn)行人工救護(hù)的能力。

1.Enhances guest recognition at all times by addressing guest by name and interacting with them on a professional level. 能準(zhǔn)確稱呼客人名字以加強(qiáng)客戶認(rèn)可感，以高標(biāo)準(zhǔn)，專業(yè)地服務(wù)客人。 2.Responsible for handling customer complaints, and report the results to superiors; 負(fù)責(zé)處理客人投訴，并將處理結(jié)果上報(bào)上級； 3.Conducts frequent front and back of house checks ensuring mise-end-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming, and manning levels are in order and takes appropriate action where necessary. 檢查水療部各區(qū)域的服務(wù)流程，衛(wèi)生標(biāo)準(zhǔn)，維修保養(yǎng)，員工儀表，禮儀規(guī)范，并在必要時(shí)給予協(xié)助。 4.Ensures Spa treatment and retail items are attractively displayed to maximize sales. 確保所有水療療程與零售項(xiàng)目吸引客人，達(dá)到銷售最大化。 5.Ensures the security and safety of all Spa areas and facilities, and to be responsible for Spa keys. 確保所有水療區(qū)域以及設(shè)施的安全性，掌管水療部鑰匙。 6. Ensure that day to day operational matters are handled on time and guest expectations are met to maintain Banyan Tree's high level standards. 確保每日運(yùn)作工作及時(shí)完成并獲得客人滿意, 保持悅榕莊高標(biāo)準(zhǔn)。 7.Monitors and controls the financial performance of the outlets, helps maximize yield of the outlets and control costs and expenses. 最大程度的控制成本和支出。 8.Assists in monitoring and controlling BTG’s inventory and participates in inventory taking. 協(xié)助監(jiān)督和控制庫存及盤點(diǎn) 崗位要求 1. Experience in the same position is preferred. 同崗位工作經(jīng)驗(yàn)優(yōu)先考慮。 2.Familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3.Professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4.Be interested in and understand Spa environment, concept and service. 熱愛和了解水療行業(yè)，水療理念和服務(wù)

1.Maintain standard of services that has been established by Spa Academy. 高度保持水療培訓(xùn)學(xué)校出臺的服務(wù)標(biāo)準(zhǔn)。 2.To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準(zhǔn)備。 3.To be fully aware of the daily booking programmed and to update any changes to the reception. 要清楚每天的預(yù)定, 根據(jù)預(yù)訂信息并做好相關(guān)準(zhǔn)備工作。 4.To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護(hù)理, 手部護(hù)理, 腳部護(hù)理和頭發(fā)護(hù)理等療程。 5.To check and maintain product supplies at the beginning and end of each day. 每天開始和結(jié)束工作時(shí)都要做好對產(chǎn)品的維護(hù)和檢查工作。 6.Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補(bǔ)上新布草。 7.Check and clear all Spa fresh materials in the General Store. 檢查,清點(diǎn)儲藏室里所有的新鮮材質(zhì)。 8.To ensure that the guest is greeted by their family name as far as possible. 確保第一時(shí)間以客人的姓名稱呼他們。 9.To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level. 確保客人在適當(dāng)?shù)氖覝? 燈光和陽光強(qiáng)度, 音樂音量下享受到舒服的療程。 崗位要求 1. Experience in the same position is preferred. 同崗位工作經(jīng)驗(yàn)優(yōu)先考慮。 2.Familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3.Professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4.Be interested in and understand Spa environment, concept and service. 熱愛和了解水療行業(yè)，水療理念和服務(wù)

1.Maintain standard of services that has been established by Spa Academy. 高度保持水療培訓(xùn)學(xué)校出臺的服務(wù)標(biāo)準(zhǔn)。 2.Ensure that all subordinate associates maintain a professional image at all times to ensure a good service experience for guests. 確保時(shí)刻維持專業(yè)形象，保證給予客人良好的服務(wù)體驗(yàn)。 3.Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products. 對于悅榕莊水療的各種服務(wù)項(xiàng)目和設(shè)施設(shè)備要熟記于心, 便于隨時(shí)對服務(wù)和產(chǎn)品進(jìn)行升級銷售。 崗位要求 1. Experience in the same position is preferred. 同崗位工作經(jīng)驗(yàn)優(yōu)先考慮。 2.Familiar with the hotel's customer service requirements. 熟悉掌握酒店對客服務(wù)的要求。 3.Professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4.Be interested in and understand Spa environment, concept and service. 熱愛和了解水療行業(yè)，水療理念和服務(wù)

旅游管理或其它專業(yè) 崗位要求：男女不限，18-40歲，性格熱情開朗，中文或英文皆可，英文需聽說讀寫熟練，達(dá)到國家英文水平六級者優(yōu)先考慮。 崗位職責(zé)： 1、對博物館感興趣，負(fù)責(zé)接待中外賓客，為其提供相對應(yīng)語言的講解及翻譯服務(wù)。 2、公司公眾號相關(guān)文章的英文翻譯。 3、相關(guān)專業(yè)的應(yīng)屆畢業(yè)生亦可。