崗位職責(zé) 1、擅長(zhǎng)瑜伽/普拉提/舞蹈/操課 2、管理客人健身計(jì)劃的開(kāi)發(fā)和銷(xiāo)售及其執(zhí)行，并根據(jù)健身和運(yùn)動(dòng)治療，提供個(gè)人培訓(xùn)和治療性拉伸的實(shí)踐經(jīng)驗(yàn)。 3、與健康計(jì)劃、課程和促銷(xiāo)活動(dòng)保持一致和支持，并與營(yíng)銷(xiāo)團(tuán)隊(duì)合作制定新的計(jì)劃。 4、照顧酒店客人、俱樂(lè)部成員和業(yè)主，同等關(guān)注細(xì)節(jié)。 5、負(fù)責(zé)以專(zhuān)業(yè)的方式解決任何客人的投訴，及時(shí)記錄并向高級(jí)健康經(jīng)理報(bào)告所有反饋。 6、了解作為僧伽健身俱樂(lè)部設(shè)施、服務(wù)和課程的一部分提供的所有健身方式。 7、隨時(shí)了解市場(chǎng)上的行業(yè)最佳實(shí)踐和最新的健身技術(shù)、設(shè)備和服務(wù)。 8、根據(jù)需要履行開(kāi)店和關(guān)店職責(zé)，并填寫(xiě)所有相關(guān)清單。 9、組織和指導(dǎo)所有健身水平的鍛煉課程 10、負(fù)責(zé)確保運(yùn)動(dòng)區(qū)和設(shè)備安全清潔。 11、確保報(bào)告所有維護(hù)，并一直持續(xù)到完成。 12、在系統(tǒng)中指定的時(shí)間開(kāi)始您的鍛煉預(yù)訂 13、確保所有客人服務(wù)品牌標(biāo)準(zhǔn) 14、使用客人問(wèn)候/告別、使用客人姓名、毛巾、水等，以實(shí)現(xiàn)最高水平的服務(wù) 崗位要求 1、大專(zhuān)學(xué)歷，有相同崗位工作經(jīng)驗(yàn)3年以上。 2、熱愛(ài)健身運(yùn)動(dòng)，具有一定健身基礎(chǔ)理論知識(shí)。 3、工作勤奮，肯吃苦，具有團(tuán)隊(duì)合作精神。 4、與賓客的有效溝通能力強(qiáng)，具有服務(wù)意識(shí)，為人正直、誠(chéng)實(shí)、敬業(yè)。 5、具有良好的工作習(xí)慣、較高的職業(yè)素養(yǎng)與道德。

崗位職責(zé) 1、負(fù)責(zé)為SPA客人提供專(zhuān)業(yè)的美容服務(wù)； 2、定期簡(jiǎn)歷賓客及常客檔案，了解客戶的愛(ài)好、要求及皮膚的特性，以便更好的提供服務(wù)； 3、負(fù)責(zé)保管美容及按摩工具，對(duì)工具、美容用品的采購(gòu)提出建議。 崗位要求 1、限女性，皮膚好，儀表大方，熟悉美容產(chǎn)品和手法； 2、有美容院及大型會(huì)所工作經(jīng)驗(yàn)者優(yōu)先考慮； 3、良好的語(yǔ)言表達(dá)能力，善于溝通，服務(wù)意識(shí)強(qiáng)，工作耐心細(xì)致； 4、吃苦耐勞，愛(ài)崗敬業(yè)，良好的個(gè)人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5、性格開(kāi)朗樂(lè)觀，積極向上，團(tuán)隊(duì)協(xié)作能力強(qiáng)。

崗位職責(zé) 1、待客主動(dòng)、熱情、禮貌，工作講究效率、責(zé)任心強(qiáng)。 2、按摩技術(shù)熟練,職業(yè)道德良好，根據(jù)賓客的心理和生理要求提供最佳服務(wù)。 3、堅(jiān)守工作崗位，多巡查，密切注意觀察賓客動(dòng)態(tài)，確保賓客的生命和財(cái)物安全。 4、向賓客介紹各種服務(wù)設(shè)施的使用方法及注意事項(xiàng)，愛(ài)護(hù)設(shè)備，做好溫度、水位的控制工作。 5、協(xié)助服務(wù)員搞好按摩房的衛(wèi)生工作，保持按摩房的整潔、優(yōu)雅、寧?kù)o。 崗位要求 1、有相同崗位工作經(jīng)驗(yàn)1年以上。 2、良好普通話聽(tīng)寫(xiě)及會(huì)話能力。 3、膚色健康，形象端正。 4、具有獨(dú)立工作的能力。

崗位職責(zé)： 1、負(fù)責(zé)整個(gè)健身中心的管理； 2、根據(jù)市場(chǎng)等情況提前計(jì)劃和組織大型的推廣活動(dòng)； 3、根據(jù)公司需要對(duì)員工進(jìn)行各種培訓(xùn)以提高對(duì)客服務(wù)水平，提升員工熱情及動(dòng)力； 4、檢查并確保健身中心設(shè)備處于正常工作狀態(tài)，監(jiān)督員工保持設(shè)備的衛(wèi)生與安全； 5、確保所有客人及員工的人身安全并嚴(yán)格執(zhí)行政策規(guī)定的標(biāo)準(zhǔn)； 6、跟進(jìn)處理重大賓客投訴，維護(hù)酒店利益。 崗位要求： 1、大專(zhuān)及以上學(xué)歷，有健身中心工作經(jīng)驗(yàn)5年以上或主管經(jīng)驗(yàn)3年左右； 2、具備高度的責(zé)任心及嚴(yán)謹(jǐn)?shù)墓ぷ鲬B(tài)度； 3、擅長(zhǎng)處理賓客關(guān)系，能高效應(yīng)對(duì)各種突發(fā)情況； 4、具備較強(qiáng)的領(lǐng)導(dǎo)力及部門(mén)工作的統(tǒng)籌協(xié)調(diào)及指揮能力； 5、具備同等品牌酒店工作經(jīng)驗(yàn)優(yōu)先考慮。

Job Purpose: 工作目的 To perform body massage, body treatments and beauty treatments to spa guests. 為客人提供身體按摩,身體套餐療程和美容療程 KEY RESULT AREAS 主要工作職責(zé) 1. To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準(zhǔn)備。 2. To be fully aware of the daily booking programmed and to update any changes to the reception. 要清楚每天的預(yù)定, 根據(jù)前臺(tái)更改的信息準(zhǔn)備工作。 3. To check the following day’s appointments at the end of each day and to make necessary preparations accordingly. 每天結(jié)束工作前要確認(rèn)第二天的預(yù)定,根據(jù)預(yù)定做好相關(guān)的準(zhǔn)備。 4. To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護(hù)理, 手部護(hù)理, 腳部護(hù)理和頭發(fā)護(hù)理等療程。 5. To check and maintain product supplies at the beginning and end of each day. 每天開(kāi)始和結(jié)束工作時(shí)都要做好對(duì)產(chǎn)品的維護(hù)和檢查工作。 6. To check Spa Card carefully for specific instructions or guest requests. 要仔細(xì)檢查每天SPA卡上是否有特殊的安排或客人的特殊要求。 7. Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補(bǔ)上新布草。 8. Check and clear all Spa fresh materials in the General Store. 檢查,清點(diǎn)儲(chǔ)藏室里所有的新鮮材質(zhì)。 PERSONAL SPECIFICATION 個(gè)人能力描述 · Word proficiency Word操作熟練 · Familiar with operation of the background 熟悉酒店背景 · Good organization skills 良好的組織能力 · Literacy 讀寫(xiě)能力 · Handle a load of work demands 可以處理高負(fù)荷的工作要求

Job Purpose: 工作目的 As a Spa Supervisor, he/she needs to cover spa daily operation and handle guest complaint, and support spa manager to manage line colleague and ensure smooth spa operation. Train spa receptionist and therapist. Keep daily communication with all Spa employees regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other necessary tools. He/she will be involved in and responsible for the training of all new Spa colleagues according to the requirements of the Spa and HR。 作為水療中心主管，需要能夠掌控水療每日的運(yùn)營(yíng)，同時(shí)處理客人的投訴問(wèn)題，并且協(xié)助水療經(jīng)理管理水療中心員工，確保水療順利運(yùn)營(yíng)，培訓(xùn)前臺(tái)員工和理療師，通過(guò)每日簡(jiǎn)報(bào)、傳遞日志、備忘錄或其他必要的方式，與所有水療中心員工就每日/即將發(fā)生的活動(dòng)進(jìn)行日常溝通。根據(jù)水療中心和人力資源部的要求，參與并負(fù)責(zé)培訓(xùn)所有水療中心員工。 KEY RESULT AREAS 主要工作職責(zé) 1. Daily communication to all Spa Colleagues regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary. 通過(guò)每日簡(jiǎn)報(bào)、傳遞日志、備忘錄或其他必要的方式，與所有水療中心員工就每日/即將發(fā)生的活動(dòng)進(jìn)行日常溝通。 2.? Will be involved in and responsible for the training of all new Spa Colleagues according to the requirements of the Spa and HR 根據(jù)Spa和人力資源的要求，參與并負(fù)責(zé)培訓(xùn)所有新的Spa前臺(tái)。 3. Updating the Spa Colleagues Training Manual, procedures and new hire testing on a quarterly basis to reflect updates in procedures and tasks. 每季度更新水療員工的培訓(xùn)大綱，流程和新員工測(cè)試，以更新流程和任務(wù) 4. Continual re-training of Spa Colleagues in areas that become apparent by creating action plans to correct mistakes. 對(duì)水療中心員工進(jìn)行持續(xù)的再培訓(xùn)，制定行動(dòng)計(jì)劃，糾正員工的錯(cuò)誤 5. Monitoring Spa Colleagues performance and assisting with information gathering for performance reviews. 監(jiān)控水療員工的表現(xiàn)，并協(xié)助收集信息進(jìn)行績(jī)效評(píng)估 6. Implementing new procedures for Spa Colleagues in order to improve productivity and service delivery. 為水療中心員工指定新的工作程序，以提高生產(chǎn)力和服務(wù)效率 7. Assisting in recording Spa Colleagues?infractions (tardiness, absence, insubordination, job performance issues etc.)? and passing that information to Spa Management for corrective action with employees. 協(xié)助記錄水療員工的違規(guī)行為(遲到、缺勤、不服從、工作表現(xiàn)問(wèn)題等)，并將這些信息傳達(dá)給水療中心管理層，以便與員工一起采取糾正措施。 8. Implementing up-sell incentives for Spa Colleagues to increase Spa revenues 對(duì)水療員工實(shí)施追加銷(xiāo)售激勵(lì)，以增加Spa收入。 9. Proactively working with the Lead Therapist and Lead Aesthetician to ensure sufficient staffing levels to meet business demands, smooth running of the operation and maintain an open line of communication between the therapist team and the Receptionist. 積極與理療師團(tuán)隊(duì)保持合作，確保有足夠人手應(yīng)付業(yè)務(wù)需要，確保運(yùn)作順暢，并與理療師團(tuán)隊(duì)及接待人員保持暢通的溝通。 10. Proactively monitoring the reservations, and educating Colleagues. ?積極監(jiān)察水療預(yù)訂，并指導(dǎo)水療接待員。 PERSONAL SPECIFICATION 個(gè)人能力描述 ·? ? Having at least two years working experience in Luxury hotel SPA 在奢華酒店水療中心至少兩年的工作經(jīng)驗(yàn) ·? ? This position requires candidates could communicate with guests in English. 這一職位要求候選人可以用英文與客人基本溝通。 ·? ? Superior communication skills 資深的溝通技能 ·? ? Be interested in and understand Spa environment, concept and service. 熱愛(ài)和了解水療行業(yè)，水療理念和服務(wù)

.Job Purpose:? ? 工作目的 To engage in service ensuring that guest satisfaction objectives within the outlet are achieved by providing an efficient, friendly and attentive service as per the standards of performance and training provided.? 專(zhuān)注于運(yùn)用日常培訓(xùn)所學(xué)的標(biāo)準(zhǔn)服務(wù)程序通過(guò)提供高效，友好及切實(shí)的服務(wù)確保客人滿意度。 KEY RESULT AREAS 主要工作職責(zé) 1.????To execute allmise-en-place duties and responsibilities as directed, on time, according tothe predetermined standards. 依照標(biāo)準(zhǔn)及要求及時(shí)有效的進(jìn)行所有準(zhǔn)備性工作。 2.????To engage in servicedelivery as per the predetermined standards and sequence. 按照指定的服務(wù)標(biāo)準(zhǔn)及流程從事準(zhǔn)備工作。 3.????To have thoroughknowledge of products and to be able to respond to guest inquiries. 熟悉產(chǎn)品并能夠正確的回應(yīng)客人的需求。 4.????To ensure thatguests expectations are met or exceeded by providing an efficient, friendly andattentive service 以高效，友好，切實(shí)的服務(wù)達(dá)到并超越客人的期望。 5.????Checks and collectssupplies from the stores according to hotel procedure 按程序檢查所需貨品，收貨。 6.????Maximizes revenue inthe outlet by implementing upselling procedures 通過(guò)實(shí)踐產(chǎn)品推銷(xiāo)技巧實(shí)現(xiàn)利潤(rùn)最大化。 7.????Helps maintain the recreation/KidsClub in top physical condition. 使娛樂(lè)中心/兒童俱樂(lè)部環(huán)境保持在最佳狀態(tài)。 8.????Helps maintainstandards of cleanliness by carrying out front and back of house cleaningduties as directed? 幫助開(kāi)展工作區(qū)域周?chē)那鍧嵐ぷ饕员３中l(wèi)生高標(biāo)準(zhǔn)。 PERSONAL SPECIFICATION 個(gè)人能力描述 ·???? Good local and sound English language skills 較好的普通話和英語(yǔ)語(yǔ)言能力 ·???? Ability to read and write 讀寫(xiě)能力 ·???? Positive approach to customer service 較好與顧客溝通的能力 ·???? Able to handle physically demanding workload? 能負(fù)荷相應(yīng)的體力工作

工作職責(zé)： 1.負(fù)責(zé)為SPA客人提供專(zhuān)業(yè)的美容服務(wù)； 2.定期更新賓客及?？蜋n案，了解客戶的愛(ài)好、要求及皮膚的特性，以便更好的提供服務(wù)； 3.負(fù)責(zé)保管美容及按摩工具，對(duì)工具、美容用品的采購(gòu)提出建議。 工作要求： 1. 持有美容師證書(shū)者、有美容院及大型會(huì)所工作經(jīng)驗(yàn)者優(yōu)先考慮 2. 具有品牌酒店賓客服務(wù)經(jīng)驗(yàn)優(yōu)先考慮.

1.Comply with all hotel rules and regulations. 遵守酒店各項(xiàng)規(guī)章制度，嚴(yán)格按規(guī)范操作。 2.Polite to the guest and sales the other facilities positively. 禮貌待客、積極推銷(xiāo)其他設(shè)施。 3.To carry out the swimming pool regulation, and persuade guest who cannot jump、run and play near the side of swimming pool, persuade the person do not come into the swimming pool to have rest. 嚴(yán)格執(zhí)行泳池規(guī)定，禮貌勸阻泳客勿在池邊跳水、追逐、打鬧或非泳客人進(jìn)入游泳池范圍休息。 4.Stick to the post, people do not leave the pool, concentrate on thinking, reflect flexible, pay close attention to the situation of swimmers in the pool, find dangerous situations in time to rescue, to ensure the safety of swimmers. 堅(jiān)守崗位，人不離池，思想集中，反映靈活，密切注意池內(nèi)泳客的情況，發(fā)現(xiàn)險(xiǎn)情及時(shí)搶救，保證泳客的生命安全。 5.Assist in water quality treatment and maintenance. 協(xié)助完成水質(zhì)處理和保養(yǎng)。 6.Complete the corresponding regional sanitation work, and the work tasks assigned by the superior leadership. 完成相應(yīng)負(fù)責(zé)區(qū)域衛(wèi)生清潔工作，及上級(jí)領(lǐng)導(dǎo)安排的工作任務(wù)。 崗位要求 1. More than 1 year working experience in the same position. 1年以上同崗位工作經(jīng)驗(yàn)者。 2. familiar with the hotel's customer service requirements. 熟悉掌握酒店對(duì)客服務(wù)的要求。 3. professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4 Familiar with swimming pool service knowledge, master swimming and lifesaving first aid technology, know swimming hygiene and disinfection knowledge, hold lifesaving certificate. 熟悉游泳池服務(wù)知識(shí)、掌握游泳和救生急救技術(shù)，懂得游泳衛(wèi)生消毒知識(shí)，持有救生員證書(shū)。 5. Have the ability to perform first aid in water and manual rescue on land. 有在水中進(jìn)行急救和在陸地上進(jìn)行人工救護(hù)的能力。

1.Enhances guest recognition at all times by addressing guest by name and interacting with them on a professional level. 能準(zhǔn)確稱(chēng)呼客人名字以加強(qiáng)客戶認(rèn)可感，以高標(biāo)準(zhǔn)，專(zhuān)業(yè)地服務(wù)客人。 2.Responsible for handling customer complaints, and report the results to superiors; 負(fù)責(zé)處理客人投訴，并將處理結(jié)果上報(bào)上級(jí)； 3.Conducts frequent front and back of house checks ensuring mise-end-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming, and manning levels are in order and takes appropriate action where necessary. 檢查水療部各區(qū)域的服務(wù)流程，衛(wèi)生標(biāo)準(zhǔn)，維修保養(yǎng)，員工儀表，禮儀規(guī)范，并在必要時(shí)給予協(xié)助。 4.Ensures Spa treatment and retail items are attractively displayed to maximize sales. 確保所有水療療程與零售項(xiàng)目吸引客人，達(dá)到銷(xiāo)售最大化。 5.Ensures the security and safety of all Spa areas and facilities, and to be responsible for Spa keys. 確保所有水療區(qū)域以及設(shè)施的安全性，掌管水療部鑰匙。 6. Ensure that day to day operational matters are handled on time and guest expectations are met to maintain Banyan Tree's high level standards. 確保每日運(yùn)作工作及時(shí)完成并獲得客人滿意, 保持悅榕莊高標(biāo)準(zhǔn)。 7.Monitors and controls the financial performance of the outlets, helps maximize yield of the outlets and control costs and expenses. 最大程度的控制成本和支出。 8.Assists in monitoring and controlling BTG’s inventory and participates in inventory taking. 協(xié)助監(jiān)督和控制庫(kù)存及盤(pán)點(diǎn) 崗位要求 1. Experience in the same position is preferred. 同崗位工作經(jīng)驗(yàn)優(yōu)先考慮。 2.Familiar with the hotel's customer service requirements. 熟悉掌握酒店對(duì)客服務(wù)的要求。 3.Professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4.Be interested in and understand Spa environment, concept and service. 熱愛(ài)和了解水療行業(yè)，水療理念和服務(wù)

1.Maintain standard of services that has been established by Spa Academy. 高度保持水療培訓(xùn)學(xué)校出臺(tái)的服務(wù)標(biāo)準(zhǔn)。 2.To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準(zhǔn)備。 3.To be fully aware of the daily booking programmed and to update any changes to the reception. 要清楚每天的預(yù)定, 根據(jù)預(yù)訂信息并做好相關(guān)準(zhǔn)備工作。 4.To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護(hù)理, 手部護(hù)理, 腳部護(hù)理和頭發(fā)護(hù)理等療程。 5.To check and maintain product supplies at the beginning and end of each day. 每天開(kāi)始和結(jié)束工作時(shí)都要做好對(duì)產(chǎn)品的維護(hù)和檢查工作。 6.Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補(bǔ)上新布草。 7.Check and clear all Spa fresh materials in the General Store. 檢查,清點(diǎn)儲(chǔ)藏室里所有的新鮮材質(zhì)。 8.To ensure that the guest is greeted by their family name as far as possible. 確保第一時(shí)間以客人的姓名稱(chēng)呼他們。 9.To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level. 確保客人在適當(dāng)?shù)氖覝? 燈光和陽(yáng)光強(qiáng)度, 音樂(lè)音量下享受到舒服的療程。 崗位要求 1. Experience in the same position is preferred. 同崗位工作經(jīng)驗(yàn)優(yōu)先考慮。 2.Familiar with the hotel's customer service requirements. 熟悉掌握酒店對(duì)客服務(wù)的要求。 3.Professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。 4.Be interested in and understand Spa environment, concept and service. 熱愛(ài)和了解水療行業(yè)，水療理念和服務(wù)

康樂(lè)中心接待 1.Always maintain efficient service and pleasant mood, greet guests warmly upon arrival. 始終保持高效的服務(wù)和愉悅的心情，在客人到來(lái)時(shí)熱情問(wèn)候。 2.Be familiar with the information of all members and guests of the recreation department, understand the interests of guests, provide targeted services, and maintain customer relations. 熟悉康樂(lè)部所有會(huì)員客人資料，了解客人的興趣愛(ài)好，提供針對(duì)性的服務(wù)，維護(hù)客戶關(guān)系。 3.Check the shift record, understand the handover of the last shift, and be responsible for handing. 查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理。 4.Handle the daily department report, assist the supervisor to handle the monthly report, attendance, department inventory, etc. 處理日常部門(mén)報(bào)表，協(xié)助上級(jí)處理月度報(bào)表、考勤、部門(mén)盤(pán)點(diǎn)等工作。 崗位要求 1. More than 1 year working experience in the same position is preferred. 1年以上同崗位工作經(jīng)驗(yàn)者優(yōu)先考慮。 2. familiar with the hotel's customer service requirements. 熟悉掌握酒店對(duì)客服務(wù)的要求。 3. professional and responsible, civilized behavior. 有事業(yè)心和責(zé)任感，行為舉止文明禮貌。