崗位職責 1、負責為SPA客人提供專業(yè)的美容服務； 2、定期簡歷賓客及?？蜋n案，了解客戶的愛好、要求及皮膚的特性，以便更好的提供服務； 3、負責保管美容及按摩工具，對工具、美容用品的采購提出建議。 崗位要求 1、限女性，皮膚好，儀表大方，熟悉美容產品和手法； 2、有美容院及大型會所工作經驗者優(yōu)先考慮； 3、良好的語言表達能力，善于溝通，服務意識強，工作耐心細致； 4、吃苦耐勞，愛崗敬業(yè)，良好的個人素質，較高的職業(yè)素養(yǎng)和道德； 5、性格開朗樂觀，積極向上，團隊協(xié)作能力強。

崗位職責 1、待客主動、熱情、禮貌，工作講究效率、責任心強。 2、按摩技術熟練,職業(yè)道德良好，根據(jù)賓客的心理和生理要求提供最佳服務。 3、堅守工作崗位，多巡查，密切注意觀察賓客動態(tài)，確保賓客的生命和財物安全。 4、向賓客介紹各種服務設施的使用方法及注意事項，愛護設備，做好溫度、水位的控制工作。 5、協(xié)助服務員搞好按摩房的衛(wèi)生工作，保持按摩房的整潔、優(yōu)雅、寧靜。 崗位要求 1、有相同崗位工作經驗1年以上。 2、良好普通話聽寫及會話能力。 3、膚色健康，形象端正。 4、具有獨立工作的能力。

崗位職責： 1、負責整個健身中心的管理； 2、根據(jù)市場等情況提前計劃和組織大型的推廣活動； 3、根據(jù)公司需要對員工進行各種培訓以提高對客服務水平，提升員工熱情及動力； 4、檢查并確保健身中心設備處于正常工作狀態(tài)，監(jiān)督員工保持設備的衛(wèi)生與安全； 5、確保所有客人及員工的人身安全并嚴格執(zhí)行政策規(guī)定的標準； 6、跟進處理重大賓客投訴，維護酒店利益。 崗位要求： 1、大專及以上學歷，有健身中心工作經驗5年以上或主管經驗3年左右； 2、具備高度的責任心及嚴謹?shù)墓ぷ鲬B(tài)度； 3、擅長處理賓客關系，能高效應對各種突發(fā)情況； 4、具備較強的領導力及部門工作的統(tǒng)籌協(xié)調及指揮能力； 5、具備同等品牌酒店工作經驗優(yōu)先考慮。

蘇州本地人優(yōu)先，退休人員也可以 主要給客人介紹講解有關酒店歷史，蘇州當?shù)匚幕?工作地點前臺大堂，要求形象良好，普通話標準

Job Purpose: 工作目的 To perform body massage, body treatments and beauty treatments to spa guests. 為客人提供身體按摩,身體套餐療程和美容療程 KEY RESULT AREAS 主要工作職責 1. To prepare, clean and tidy spa premises. 為水療中心的干凈整潔做好準備。 2. To be fully aware of the daily booking programmed and to update any changes to the reception. 要清楚每天的預定, 根據(jù)前臺更改的信息準備工作。 3. To check the following day’s appointments at the end of each day and to make necessary preparations accordingly. 每天結束工作前要確認第二天的預定,根據(jù)預定做好相關的準備。 4. To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests. 為客人提供身體按摩, 身體套餐療程, 面部護理, 手部護理, 腳部護理和頭發(fā)護理等療程。 5. To check and maintain product supplies at the beginning and end of each day. 每天開始和結束工作時都要做好對產品的維護和檢查工作。 6. To check Spa Card carefully for specific instructions or guest requests. 要仔細檢查每天SPA卡上是否有特殊的安排或客人的特殊要求。 7. Replace soiled Linen in the pavilion with clean one. 做完客人要即使更換療程房里的臟布草, 并補上新布草。 8. Check and clear all Spa fresh materials in the General Store. 檢查,清點儲藏室里所有的新鮮材質。 PERSONAL SPECIFICATION 個人能力描述 · Word proficiency Word操作熟練 · Familiar with operation of the background 熟悉酒店背景 · Good organization skills 良好的組織能力 · Literacy 讀寫能力 · Handle a load of work demands 可以處理高負荷的工作要求

Job Purpose: 工作目的 As a Spa Supervisor, he/she needs to cover spa daily operation and handle guest complaint, and support spa manager to manage line colleague and ensure smooth spa operation. Train spa receptionist and therapist. Keep daily communication with all Spa employees regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other necessary tools. He/she will be involved in and responsible for the training of all new Spa colleagues according to the requirements of the Spa and HR。 作為水療中心主管，需要能夠掌控水療每日的運營，同時處理客人的投訴問題，并且協(xié)助水療經理管理水療中心員工，確保水療順利運營，培訓前臺員工和理療師，通過每日簡報、傳遞日志、備忘錄或其他必要的方式，與所有水療中心員工就每日/即將發(fā)生的活動進行日常溝通。根據(jù)水療中心和人力資源部的要求，參與并負責培訓所有水療中心員工。 KEY RESULT AREAS 主要工作職責 1. Daily communication to all Spa Colleagues regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary. 通過每日簡報、傳遞日志、備忘錄或其他必要的方式，與所有水療中心員工就每日/即將發(fā)生的活動進行日常溝通。 2.? Will be involved in and responsible for the training of all new Spa Colleagues according to the requirements of the Spa and HR 根據(jù)Spa和人力資源的要求，參與并負責培訓所有新的Spa前臺。 3. Updating the Spa Colleagues Training Manual, procedures and new hire testing on a quarterly basis to reflect updates in procedures and tasks. 每季度更新水療員工的培訓大綱，流程和新員工測試，以更新流程和任務 4. Continual re-training of Spa Colleagues in areas that become apparent by creating action plans to correct mistakes. 對水療中心員工進行持續(xù)的再培訓，制定行動計劃，糾正員工的錯誤 5. Monitoring Spa Colleagues performance and assisting with information gathering for performance reviews. 監(jiān)控水療員工的表現(xiàn)，并協(xié)助收集信息進行績效評估 6. Implementing new procedures for Spa Colleagues in order to improve productivity and service delivery. 為水療中心員工指定新的工作程序，以提高生產力和服務效率 7. Assisting in recording Spa Colleagues?infractions (tardiness, absence, insubordination, job performance issues etc.)? and passing that information to Spa Management for corrective action with employees. 協(xié)助記錄水療員工的違規(guī)行為(遲到、缺勤、不服從、工作表現(xiàn)問題等)，并將這些信息傳達給水療中心管理層，以便與員工一起采取糾正措施。 8. Implementing up-sell incentives for Spa Colleagues to increase Spa revenues 對水療員工實施追加銷售激勵，以增加Spa收入。 9. Proactively working with the Lead Therapist and Lead Aesthetician to ensure sufficient staffing levels to meet business demands, smooth running of the operation and maintain an open line of communication between the therapist team and the Receptionist. 積極與理療師團隊保持合作，確保有足夠人手應付業(yè)務需要，確保運作順暢，并與理療師團隊及接待人員保持暢通的溝通。 10. Proactively monitoring the reservations, and educating Colleagues. ?積極監(jiān)察水療預訂，并指導水療接待員。 PERSONAL SPECIFICATION 個人能力描述 ·? ? Having at least two years working experience in Luxury hotel SPA 在奢華酒店水療中心至少兩年的工作經驗 ·? ? This position requires candidates could communicate with guests in English. 這一職位要求候選人可以用英文與客人基本溝通。 ·? ? Superior communication skills 資深的溝通技能 ·? ? Be interested in and understand Spa environment, concept and service. 熱愛和了解水療行業(yè)，水療理念和服務

.Job Purpose:? ? 工作目的 To engage in service ensuring that guest satisfaction objectives within the outlet are achieved by providing an efficient, friendly and attentive service as per the standards of performance and training provided.? 專注于運用日常培訓所學的標準服務程序通過提供高效，友好及切實的服務確?？腿藵M意度。 KEY RESULT AREAS 主要工作職責 1.????To execute allmise-en-place duties and responsibilities as directed, on time, according tothe predetermined standards. 依照標準及要求及時有效的進行所有準備性工作。 2.????To engage in servicedelivery as per the predetermined standards and sequence. 按照指定的服務標準及流程從事準備工作。 3.????To have thoroughknowledge of products and to be able to respond to guest inquiries. 熟悉產品并能夠正確的回應客人的需求。 4.????To ensure thatguests expectations are met or exceeded by providing an efficient, friendly andattentive service 以高效，友好，切實的服務達到并超越客人的期望。 5.????Checks and collectssupplies from the stores according to hotel procedure 按程序檢查所需貨品，收貨。 6.????Maximizes revenue inthe outlet by implementing upselling procedures 通過實踐產品推銷技巧實現(xiàn)利潤最大化。 7.????Helps maintain the recreation/KidsClub in top physical condition. 使娛樂中心/兒童俱樂部環(huán)境保持在最佳狀態(tài)。 8.????Helps maintainstandards of cleanliness by carrying out front and back of house cleaningduties as directed? 幫助開展工作區(qū)域周圍的清潔工作以保持衛(wèi)生高標準。 PERSONAL SPECIFICATION 個人能力描述 ·???? Good local and sound English language skills 較好的普通話和英語語言能力 ·???? Ability to read and write 讀寫能力 ·???? Positive approach to customer service 較好與顧客溝通的能力 ·???? Able to handle physically demanding workload? 能負荷相應的體力工作

·?????? Adheres to personal grooming and hygiene standards ·?????? 保持個人儀容和衛(wèi)生標準。 ·?????? Attends meetings and training sessions as required ·?????? 按要求參加會議和培訓活動。 ·?????? Do the registration and booking guest. ·?????? 做好客人的登記與預約工作。 ·?????? Provide all kinds of information about our services for customers, patience, courtesy, appropriately respond to customer inquiries, meet the special needs of customers. ·?????? 為客戶提供有關康體部服務的各類信息，耐心、禮貌、得體地答復客戶的問詢，滿足客戶特殊需求。 ·?????? Be responsible for facility inspection, form registration, guest items fill etc. ·?????? 負責相關設施檢查、表單登記、客用物品添補等。 ·?????? The basic conditions for potential customers to visit the gym. ·?????? 為前來參觀的潛在客戶介紹健身房的基本情況。 ·?????? Timely opening and closing the air conditioning and background music, keep the environment comfortable ·?????? 及時開閉空調及背景音樂，保持環(huán)境舒適 ·?????? Deliver high quality service to guests ·?????? 向客人提供高品質的服務。 ·?????? Adhere to departmental cleaning and maintenance programs ·?????? 遵守部門清潔和保養(yǎng)規(guī)定。