Responsibilities - Receive and respond to all guest concerns, comments or complaints with discretion and urgency. - Provide explanations of services provided and spa & Recreation specialties. - Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries. - Preparing of the daily refreshment (food and beverages) as necessary for the daily operation of the spa & Recreation. - Participate in deep cleaning tasks during down time as requested by management. - Confirm all upcoming appointments and treatments. - Assist the Supervisor with guest relations and scheduling when necessary. Requirements - Minimum 2 Years’ experience in 5 star Luxury Hospitality required. - Able to work independently, reliable, self-directed. - Good communication skills in both written and spoken English, Mandarin or Cantonese.